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Conditions of Use


1.1 These terms and conditions (Terms) are issued by Fiori Design Limited (the Company/ we/us). They apply to the entire contents of the websites under the domain name (the Website) whether you act as a private individual and consumer ("Consumer") or as a business ("Business") (referred to as "You" other than where specifically indicated) and the Company.

1.2 By accessing any part of the Website, You shall be deemed to have accepted these Terms in full. If You do not accept these Terms in full, You must leave the Website immediately.

1.3 Fiori Design Limited may revise these Terms at any time by updating this posting. You should check the Website from time to time to review the then current Terms, because they are binding on You.

1.4 You warrant that You possess the legal authority to enter into any agreement and to use this Website in accordance with its Terms.

1.5 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Companys control.

1.6 The Company reserves the right to modify or withdraw, temporarily or permanently the Website (or any part of it) with or without notice and shall not be liable to You or any third party for any modification or withdrawal of the Website.


2.1 All flower / plant products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only.

2.2 Certain flower and plant products may be delivered in bud to ensure longer life.

2.3 Some flower and plant products may be harmful or poisonous, if you require further information before submitting an order please contact Fiori Designs Customer Services Team.

2.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with flower / foliage / sundry or gift item with equivalent value and quality without notice.

2.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

2.6 Products are delivered next day unless other delivery date or service is selected.

2.7 Selected products are not available for same day delivery or other special delivery services.


3.1 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.

3.2 Prices shown for our flowers are for delivery within the UK and does not include the Republic of Ireland, Channel Ireland and Isle of Man. Delivery to these areas and Internationally is subject to our current relay price list.

3.3 Except where stated product prices exclude Delivery costs.

3.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude transmission or delivery charges.


4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

4.2 We accept payment all major credit and/or debit cards, other than Diners.

4.3 By clicking check out at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere

4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.


5.1 Except where stated, local delivery is £5.50. If you request delivery to areas which are not normally delivered to by Fiori Design Limited you will be advised of any additional charges as soon as possible upon receipt of your order.

5.2 Selected products are not available for delivery to certain areas.

5.4 Delivery Services - Should you require your delivery to be made within a specific time period, please note that we can not guarantee this unless it is a funeral order.

5.6 Delivery is not available on normal Sundays or public holidays, orders will be delivered on the next working day. Subject to availability we will operate a Sunday delivery service on yearly events such as Mothers Day and Valentines Day.

5.7 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

5.8 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist.

5.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Hospitals or airports - please contact The Fiori Design Team for further information on 01914960087

5.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

5.11 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. Fiori Design Reserve the right to charge for re-delivery to that or an alternative address.

5.12 In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

5.13 It is possible to select a preferred delivery time within the order process for items ordered from the Sympathy & Funeral product ranges. This option should be used only for orders requesting delivery to funerals or funeral directors. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

5.14 it is your responsibility to review delivery cut-off times & prices prior to placing the order


6.1 If, for any reason, you wish to change or cancel your order you can do so by calling 01914960087 email: Please give 48 hours notice before the requested delivery date.

6.2 We regret that you may not cancelled after the order has left us for delivery to the recipient.

6.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.


7.1 In the event that you are not satisfied with the Service you receive at Fiori Design any complaints should be addressed in the first instance to: By email: or By telephone: 0191 4960087 By post: Customer Services, Fiori Design Limited, 35 Front Street, Whickham, Newcastle upon Tyne NE16 4EA

7.2 Our Customer Services Team is available from 9am until 5.00pm Monday to Friday and 9am till 3pm on Saturdays

7.3 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to mutual satisfaction, we advise you to make any complaint within 24 Hours of the date of delivery of your purchase.


8.1 Whilst we agree to use all reasonable endeavours to ensure that the Fiori Design and/or the Fiori Design Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Fiori Design Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Fiori Design Site and/or the Fiori Design Service impossible or impractical.

8.2 (a) We accept liability for death or personal injury arising from our negligence.

8.2 (b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of [2] times the price you have paid for the products.

8.2 (c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Fiori Design Site and/or the Fiori Design Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipients statutory rights in relation to the quality, fitness or description of the products supplied.

8.2 (d) Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.


9.1 Fiori Design Limited are committed to providing the best possible Gift and Floral delivery service, if you are not satisfied with the service you have received, please call 0191496007 and we will investigate fully your complaint.

9.2 If your complaint is regarding flowers or plants as there are a perishable commodity all complaints must be logged within 24 Hours of receipt of goods.

9.3 If we are satisfied that your complaint is valid, then a suitable replacement or refund will be given at the managements discretion.

This does not affect you statutory rights as a consumer.


10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Fiori Design Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.


11.1 All other rights, including copyright, in this website are owned by Fiori Design Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the permission of Fiori Design Limited. You may not modify, distribute or repost something on this website for any purpose.

11.2 Selected editorial articles contained on this site remain copyright of Fiori Design Limited.

Fiori Design Limited, a company registered in England and Wales, whose registered office is at 35 Front Street, Whickham, Newcastle upon Tyne, NE16 4EA. Company registration number is 8803146. VAT registration number 182352904
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