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Shipping & Returns

DELIVERY

Except where stated, local delivery is £5.50. If you request delivery to areas which are not normally delivered to by Fiori Design Limited you will be advised of any additional charges as soon as possible upon receipt of your order.

Selected products are not available for delivery to certain areas.

Delivery Services - Should you require your delivery to be made within a specific time period, please note that we can not guarantee this unless it is a funeral order.

Delivery is not available on normal Sundays or public holidays, orders will be delivered on the next working day. Subject to availability we will operate a Sunday delivery service on yearly events such as Mothers Day and Valentines Day.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist.

In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Hospitals or airports - please contact The Fiori Design Team for further information on 01914960087

Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. Fiori Design Reserve the right to charge for re-delivery to that or an alternative address.

In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

It is possible to select a preferred delivery time within the order process for items ordered from the Sympathy & Funeral product ranges. This option should be used only for orders requesting delivery to funerals or funeral directors. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

It is your responsibility to review delivery cut-off times & prices prior to placing the order

CANCELLATIONS/AMENDMENTS

If, for any reason, you wish to change or cancel your order you can do so by calling 01914960087 email: flower-design@live.co.uk Please give 48 hours notice before the requested delivery date.

We regret that you may not cancelled after the order has left us for delivery to the recipient.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

REFUND POLICY

Fiori Design Limited are committed to providing the best possible Gift and Floral delivery service, if you are not satisfied with the service you have received, please call 0191496007 and we will investigate fully your complaint.

If your complaint is regarding flowers or plants as there are a perishable commodity all complaints must be logged within 24 Hours of receipt of goods.

If we are satisfied that your complaint is valid, then a suitable replacement or refund will be given at the managements discretion.

This does not affect you statutory rights as a consumer.

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